Privacy Policy
This Privacy Policy explains how Deepbring Express collects, uses, and protects information when you use our grocery marketplace app and website in Tanzania.
1. Information we collect
Account details (name, phone, role), business registration data for shop owners, order and delivery history, cart activity, approximate or precise location when you grant permission, device identifiers used for product engagement insights, and support messages you send us, including messages sent through our contact form.
2. How we use information
We use data to operate checkout and delivery, verify shops, calculate platform service fees and volume partnership fees, prevent fraud and fee avoidance, improve the product, send order notifications, respond to support requests, and produce admin reports such as Deepbring revenue.
3. Sharing
We share what is needed for fulfillment: shop owners see orders that include their products; delivery personnel see assigned delivery details; admins see platform operations data. We do not sell personal data. Payment gateway providers will receive payment data only when online payments are enabled.
4. Retention and security
We keep account and order records as long as needed for operations, disputes, and legal duties. We apply reasonable technical and organizational safeguards. No method of transmission is fully secure.
5. Your choices
You may update profile details in the app, revoke location permission in device settings, and request account support through Deepbring channels. Some data must remain for completed orders and settlements.
6. Contact
For privacy questions, contact Deepbring Express through our contact page or the support channels published in the app.
Questions? Contact us.